Report an Issue

Our dedicated support team is ready to help resolve any problems you're experiencing with our services.

Issue Report Form

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Support Center

24/7 Support Line

Liberia: +231 77 505 7227

International: +231 886 213 748

Live Chat

Available through our mobile app or website

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Response Times

Issue Priority Levels

  • Critical (Service Down) Under 30 minutes
  • High (Major Impact) Under 2 hours
  • Medium (Limited Impact) Under 24 hours
  • Low (General Inquiry) Under 48 hours

Status Updates

We'll keep you informed at every step of the resolution process

Our Issue Resolution Process

We follow a structured approach to ensure your issues are resolved efficiently and effectively.

Issue Identification

Our team quickly identifies and categorizes your reported issue for proper handling.

Priority Assessment

Each issue is assessed for impact and urgency to determine the appropriate response level.

Security Review

Security-related issues receive immediate attention from our specialized team.

Continuous Updates

You'll receive regular updates until your issue is fully resolved.

Resolution Verification

We confirm with you that the solution has fully addressed your concern.

Preventive Measures

We analyze patterns to prevent similar issues from occurring in the future.

Need Immediate Assistance?

For critical issues affecting your business operations, contact our emergency support line.

Emergency Support