How can we help you today?

Creating an Annita account is simple and free:

1. Visit our website or download the Annita mobile app
2. Click on "Sign Up"
3. Enter your personal information (name, email, phone number)
4. Create a secure password
5. Verify your email address or phone number
6. Complete your profile setup

Once your account is created, you can start using all of Annita's services.

Annita accepts a variety of payment methods to make transactions convenient for you:

• Credit/Debit Cards: Visa, Mastercard, American Express
• Bank Transfers: Direct transfers from your bank account
• Mobile Money: M-Pesa, Airtel Money, MTN Mobile Money
• Annita Wallet: Funds in your Annita account balance
• Crypto Payments: Bitcoin, Ethereum (select markets)

Available payment methods may vary by country.

If you've forgotten your password, follow these steps to reset it:

1. Go to the Annita login page
2. Click on "Forgot Password"
3. Enter the email address or phone number associated with your account
4. Check your email or phone for a password reset link
5. Click the link and follow the instructions to create a new password
6. Log in with your new password

If you don't receive the reset link, check your spam folder or contact our support team.

At Annita, we take security very seriously. We employ multiple layers of protection to keep your information safe:

• Bank-level encryption: All data is encrypted using 256-bit SSL technology
• Two-factor authentication: Optional extra layer of security for your account
• Regular security audits: Our systems are continuously monitored and tested
• Fraud detection: Advanced algorithms detect and prevent suspicious activity
• Data privacy: We never sell your personal information to third parties

You can review our full Security Policy and Privacy Policy for more details.

We offer several ways to get in touch with our support team:

• In-app support: Use the "Help" section in your Annita mobile app
• Email: support@annita.com (response within 24 hours)
• Phone: +1 (800) 555-0199 (available 24/7 for urgent issues)
• Live chat: Available on our website during business hours
• Social media: DM us on Twitter or Facebook

For faster service, have your account information ready when contacting support.

Annita currently operates in 15 African countries with plans to expand:

• Nigeria
• Ghana
• Kenya
• South Africa
• Egypt
• Ethiopia
• Tanzania
• Uganda
• Rwanda
• Senegal
• Ivory Coast
• Cameroon
• Zambia
• Zimbabwe
• Liberia

Some features may vary by country based on local regulations. We're working to expand to more countries soon.

To become an Annita merchant and sell on our platform:

1. Create a personal Annita account (if you don't have one already)
2. Go to the Merchant Center in your account dashboard
3. Click "Become a Merchant"
4. Provide your business information (name, type, location, etc.)
5. Submit required documents (ID, business registration, tax info)
6. Wait for verification (typically 1-3 business days)
7. Once approved, set up your store and start selling!

There are no upfront fees to become a merchant. We only charge a small percentage when you make a sale.

Annita's fees vary depending on the service:

• Personal Payments: Free between Annita users, 1.5% fee for external transfers
• Merchant Services: 2.9% + $0.30 per transaction
• Marketplace Sales: 5-15% commission depending on product category
• Withdrawals: Free to bank accounts, small fee for instant transfers
• Currency Conversion: 1% above interbank rate

We offer discounted fees for high-volume merchants and non-profit organizations. See our complete Pricing Page for details.